Austin have an excellent customer support system to both the domestic and international clients. Also, there is a complete web based help desk system integrated with all our products to help us retain our customers, and allows us to provide technical support, collect problem reports and support requests, and provides a forum for our customers to discuss our products.
For our existing customers, the system will allow them to login to the system, enter bug reports or problem reports, enter support requests, search a bug history to see if their problem has already been fixed, and take part in moderated user forums. Users can review posted information or respond to pre-defined message headings and message topics.
Bug reports, Support requests, and posts to the message boards are followed-up with email confirmations to both the customer and the support department letting them know there is information in the system ready for review.

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